Privacy Policy

To process your transfer or excursion booking, we collect personal information that you voluntarily provide through our website, contact forms, or customer support channels.

• Full name, email address, and phone number.
• Flight details, including airline and flight number when applicable.
• Pickup and drop-off locations, dates, and passenger count.
• Special requests or accessibility needs relevant to your trip.

We use your personal information solely to deliver and improve the services you request from Cool Dominican.

• Processing and confirming reservations.
• Coordinating pickups with drivers and tour operators.
• Sending booking confirmations, reminders, and service updates.
• Responding to customer support inquiries.
• Complying with legal obligations when required.

Cool Dominican does not sell your personal data to third parties. We share information only when necessary to fulfill your booking.

• Verified drivers and transportation partners receive the minimum details required for pickup execution.
• Tour operators receive passenger and scheduling information for excursions you book.
• Payment processors may receive billing data to complete transactions securely.
• We may disclose information when required by law or to protect the rights and safety of our customers.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our systems use encrypted connections and secure database practices. While no method of transmission over the Internet is 100% secure, we continuously work to safeguard your data.

You may contact us to request access, correction, or deletion of your personal data, subject to applicable legal and operational requirements.